AltaGid,
Welcome

When you try to log in, you enter your username and password.
If you forget your password, there is an option right below that says
"I forgot my password"
Click on it and provide the information requested. You will be sent a new
password. If you are still having problems, go to the help desk.
jespah addresses issues here also. The topics are very helpful.
http://www.able2know.com/forums/viewtopic.php?p=2622458#2622458
I hope this answered your question.