Im sorry i did not reply i was looking in the wrong place for it.
what do the parts that you two are speaking of look like?
i decided to watch the system while it cycled. step 1 was about 10 minutes and no water came out of the hose. the clear plastic canister behind the control was a little over half full (or 2/5 empty if you look at things that way) before the time was up i decided to fill the tank myself to skip that cycle. when the next step started it did not take any water out; or any other steps, its still full.
I have switched the bypass until I can get it fixed.
i am in Michigan, any ideas of a repair service that will just fix it? I will not spend thousands of dollars that i do not have to replace a "lifetime guarantee" system. hey i saw the word "manual" in one of the replies, how does Mike get one? it would be much easier if I could know what the parts were and what they did.