It's the tone - not the answer - the tone in your comment comes through even without hearing the words. From how you state it - I would envision you would would answer with a sarcastic tone - that is the tone your written word is and voicing it would only emphasize it.
Obviously you wouldn't say No thanks in response, but what is wrong with an answer to "what brought you in today"? To say - just looking around, thank you.
So if you are thinking to yourself and some one says How are you? Are you thrown off your train of thought? The salesman was simply giving a greeting, not asking some deep seeded thought? I have been given similar questions before when entering a store and it didn't cause me to forget some deep thought - but I am very bright so maybe that is why.
Well linkat, the way you envision me answering the question "furniture" is actually totally wrong.
You're very bright? Good. So am I. But I do get distracted from my thoughts when asked a question that I really can't answer without sounding as obvious as the person asking it. It someone asks a question, I'm going to try to answer what is asked.
Bear....that actually is a good reply..."I'm in here today to just browse around".
Rude sales people, rude customers. Sure there are both.
I simply don't think a customer is being rude when they just don't feel like talking to the sales person. Some people just don't talk much.
Believe it or not, I can be very quiet. No, really. From what ya'll know about my problems with music and sound, it should come as no surprise I really really like quiet...
That said, if any type of sales person just keeps pushing and pushing to start some type of conversation, I just shut down. I'm not trying to be rude....I literally shut down and stop comprehending what the other person is saying, and if they point at something and I look at it, it's just kind of a blind stare and I'm not really seeing anything. Sort of like a rabbit when it feels threatened I guess. I can't wait until they leave, and then, it might take me the next 10 minutes to bring my surroundings back into focus.
heh...I never put this into words before...a revelation for me. I realize now that when I get that way, I really will need time to get it together, and will have to go back over the racks of clothes or whatever, because I have no idea what I'd been pushing down the rack.
Maybe before a sales person considers that their customer isn't worth their time, they might consider they are dealing with someone who doesn't get all excited at the prospect of dealing with another person at that time. That might be rare, but jeez, give it a try.
and as for feeling that you don't need someones crumbs? Well, you are at work, aren't you? I mean, no one has to eat ****, but you are there to work, and you chose to get up that morning and do that.
oh oh oh....I got a great story...I had bought concrete stain from Lowe's, and the color when I tested it was nowhere near what the sample showed. I called Lowe's and talked to the guy in the paint department, asking him if there could have been a mixup when a different paint guy mixed the colors.
Anyway, we got off on the wrong foot...He asked me to read the color %'s to him, but in such a way that it seemed that whatever I said, he would reply "yeah, that's it" I guess you had to be there....
So I said to him..."why don't You read what it's supposed to be, and I'll verify it"
so...he laughed and said "sure, if that'll make you happy". Well, the colors were mixed all right...and he said "You can't return it, it's already mixed", to which I replied..."yeah, I know, I wasn't going to return it"...I mean, it wasn't an argument between us, just not pleasant.
Anyway, over the weekend I thought of a way to salvage the color, and went to Lowe's that monday with my can of stain.
When I explained the situation, the sales person said "yeah, I had a customer on the phone last week with a similar problem. she was mad because the color was off"
I said "That was me! I wasn't mad, I was just trying to figure out what was going on before I called the stain company."
Anyway...I was there another 45 minutes, and for about 43 of them he and I were laughing and joking and carrying on...proposing different solutions, adding some blue, maybe some green, etc. He was really clever, and we just played off each other well. Other customers who came and went in that time were quite entertained by us, I thought one customer who was watching our "show" was going to ask me on a date.
So...don't be so sure a customer is being rude, service people, maybe you're just not striking the right chord. Try playing in a different key. One size does not fit all.