
Of course, it's a great thing to do.
On the flip side, I had a recent run-in at work where the customer was waiting and waiting for a 'I'm sorry' and I just couldn't do it.
He became more and more irate, and I became more and more firm in declining his time.
I told him "I'm sorry. I'm sorry to say I will not be helping you." And more I don't need to go into here.
I know - 'they are always right'. Exception to me is: when they are being abusive, or if I've had my limit of jerks. :wink: There is certainly a limit.
This guy had the balls to drop his life story on me, threaten my job if I didn't do such-and-such in his time frame (all out of thin air), profanties flying.
Normally, I'd just let it slide and get on with it. At the wrong place and time though....
He called my boss, and demanded I be fired. My boss is one of those master BSers (should have been a diplomat) that can smooth most anything.
Then, she comes to me, and I'm expecting to get corrected. Truth is: I did wrong, I slipped from professional, and I was willing to take my medicine.
It would have been worth it to me. Really.
She came to me and cracked up laughing. 'Nice work. Just don't do that again this month. It's exhausting having to deal with a call like that.'
She only cared about the work she'd have to do - and I've seen this often.
How many actually care about the company? There is strength in the little guys.
Regardless - Sorry does go a long way to peace.