Reyn wrote:Thanks for that, soz. I find it interesting that businesses are able to offer the free shipping, seeing how expensive it can be. All one needs to do is send a parcel themself to find out how much.
Now, you bring up a good example like shoes. I couldn't even imagine buying other than in a physical store. How many times are you allowed to return shoes that were purchased online?
The shoes need to be in brand-new condition -- try them on at home, on carpet, same as you would at a store -- but other than that I don't think there are any limits. I often buy a few at a time -- more than one style, or a couple of sizes if I'm not sure -- and keep only the best pair. (I've always gotten my money back, no problem.) I've returned a lot but have never gotten in a chain of returns (like, return, re-order, don't like the re-order, return, etc.).
Zappos also has a very good review section, and guides like "order 1/2 size larger than usual" due to variations in different companies. Even if they no longer have an item in stock they usually have old reviews if you look, so if I find something somewhere else I'll still go to Zappos for reviews. This helps me narrow things down so that the chances of getting a pair of shoes that are just what I want are high.
For something the size of shoes, shipping isn't really that much, especially with bulk deals that can be worked out with shipping companies. I notice that the ones that offer free shipping are usually about $5-10 more expensive than places where you have to pay shipping (it'd cost me about $8.00 to ship a pair of shoes I think), but they have price guarantees (promises to match the cheapest price you find elsewhere) if you just keep your eyes open, and sales. So basically the non-savvy shoppers finance the savvy ones. :-)[/quote]