I can see Reyn, you're not a true internet shopper
When they delivered my refrigerator, the two delivery guys were very
careful in moving that thing around, and when they unwrapped it in
my kitchen, they asked me to inspect it for any imperfections and dents
which I did.
If there were any, they had taken it back. Exactly in the same manner
as you'd do when you buy one around the corner from you at Sears.
They use a delivery firm to bring a refrigerator and if it were damaged
they would have to take it back. Very simple really.
And since I pay with credit card, I have something to fall back on in
case of a dispute.