A bank has been forced to apologise after an employee left an insulting message on a customer's answerphone - believing she had hung up.
Chris Carnevali, of Wye, near Ashford, Kent, was trying to sort out a graduate loan but missed the call from HSBC in Ashford.
The message left on his mobile phone started with a polite request for him to call back to discuss restructuring a £14,000 loan so he could return to university
But the recording continued - after the female member of staff thought she had put the phone down.
She can be heard joking with colleagues, saying: "Get a load of this...customer is going back to university and would like to discuss restructuring his graduate personal loan.
"It's only for £14,000 which he took out in September to buy a car...and now he thinks he might go back to university.
"They take the bloody piss, don't they? And how would he like to repay that?"
Mr Carnevali said he was angry members of staff had been discussing his financial matters.
He said: "I've calmed down a little bit now but I was really annoyed and quite upset and embarrassed."
Just left me wondering - what do you think your bank manager says abt you after you have hung up the phone ?
"The way she runs around in those ratty old shorts and T shirt, you'd think that broad didn't have two nickels to rub together!"
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the prince
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Tue 17 Jun, 2003 07:18 am
"He knows how to take care of *other* people's money only"
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dlowan
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Tue 17 Jun, 2003 07:46 am
Oh dear! I have heard very amusingly insulting things about myself when I have been firm about some matter with lending institutions! It is even funnier when you sweetly ask if that is what they REALLY think when they pick up the phone again!
I suppose we are all human and it can be hard not to say rude things - there oughta be a screaming alarm on phones for when that happens.
I imagine my credit union might be saying - how come she NEVER has any money, she is on a perfectly reasonable income!
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cavfancier
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Tue 17 Jun, 2003 07:49 am
"Persona non grata" plain and simple. I wish bad relationships on everyone who works at a bank and can manage their money. Bad relationships or messy divorces, whichever comes first.
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Montana
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Tue 17 Jun, 2003 07:49 am
LOL!
This chick should go on a cattle drive if she needs the money. She's all dressed and saddled up. Giddyup horsy. Maybe we should put a horse troft in front of the bank in case her horse gets thirsty.
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littlek
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Tue 17 Jun, 2003 07:59 am
She wants the loan for dog surgery? She hasn't paid off the last loan for emergency vet care for her cat. What IS she doing to those animals?
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the prince
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Tue 17 Jun, 2003 08:04 am
"He spends money faster than a released convict in a whorehouse"
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cicerone imposter
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Tue 17 Jun, 2003 08:45 am
My banker has taught me, "never trust a banker." c.i
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cicerone imposter
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Tue 17 Jun, 2003 10:47 am
My banker thinks we are good, naive customers. c.i.
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the prince
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Wed 18 Jun, 2003 03:45 am
cicerone imposter wrote:
My banker has taught me, "never trust a banker." c.i
If he has told you this, then he is not a true banker....
Banker's are supposed to say "Trust me, I am a banker"
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kitchenpete
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Wed 18 Jun, 2003 04:35 am
I think my bank is happy to have been able to ignore me for a while. It was not always so!
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Eva
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Wed 18 Jun, 2003 09:14 am
'Zat really work for you, Gautam?!
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the prince
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Wed 18 Jun, 2003 09:17 am
Eva wrote:
'Zat really work for you, Gautam?!
Yeah, as they think that I am an expert on timely deposits and withdrawls..
Jeez, I can't believe I said that... <blush>
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Eva
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Wed 18 Jun, 2003 09:54 am
I think you'll make a fine addition to our Dirty Minded Wimmins' Club!