ISP rant

True story. I swear.

I couldn't get a connection from home last night. Bless their hearts, they offer a live chat with a service person, so I contacted them from work yesterday. After sneaking in 15 minutes of chat, just full of information they needed to be able to help me, they sent 4 pages of instructions on how to set up the computer to reconnect. Lovely. I went through the procedure 3 times last night and gave up in total frustration. Actually, I left wondering how I had enough smarts to find my way to work each day. Had a brief chat today, with no better results. Two of them, as a matter of fact. The first was disconnected.

Called a local provider at lunch today. They set me up over the phone. I asked about payment and they said the doubted I would skip out, so they would send a bill at the end of the month. A real bill in the mail, since that's what I wanted.

After a 20 minute wait on the cancellation number (gee, wonder why they're so busy), I got a real nice lady that handled the cancellation, but wondered if I would keep the account if my next 3 bills were only $9.95 a month. I declined. Oh, and she told me I had been notified by email that I needed to change the contact number. I denied this. She stood her ground and I asked if that mail had been sent to my yahoo account. Nooo, it had been sent to their email system. They have my yahoo address, by the way. That information should have been available to the techs I talked to yesterday and today. Did they tell me about it? As I say, I have a new provider. One that assures me they don't require such a higl level of service from their customers. I just love a competitive marketplace.

No response expected, but thanks for listening.