Seems this CEO is suddenly chirping a little bit differently now - just got this in my email :
The CEO of United Airlines has issued a stronger apology about a passenger who was dragged off a United Express flight, calling the confrontation ‘‘truly horrific."
Oscar Munoz said in a note to employees Tuesday that he continues to be disturbed by the events Sunday night in Chicago.
He said, ‘‘No one should ever be mistreated this way." Munoz was widely criticized for two statements Monday about the altercation in which he described the 69-year-old man taken off the plane as "disruptive and belligerent.’’