BTW, your problem isn't crazy. I just didn't understand your question at first. A long time ago, someone's life mission seemed to be being obtuse and eager to point out my ignorance when I, for the first time sat down at a computer at a job.
I vowed then and there to never make someone feel stupid for not knowing what to press or click, or for asking why.
Funny thing Dale, a couple of weeks ago I started a 10 or 15 hour a week contract job doing billing for a small company of childrens therapists. It's not hard, just complicated at first. So many variations. There's really no office, and everyone communicates by text, email on their phones, because they're roaming around. They also use a cloud system, actually 2 of them, which if you don't know what it is, don't worry about it. I kinda knew what it was, but never worked with one. Never had to. I sure wasn't shy about telling them the first time they told me where something was, and it was incomprehensible to me, that I didn't know anything about it, and to start at square one. I'm in a great place right now where they need me more than I need them. So either teach me in a way I can understand, or find someone else. Don't get me wrong, I like everyone I've met, I'm just in a position where I can do what I want. Anyway, I was having lunch with a friend last Sunday, talking about the job, and I asked her "Do you know about xxxxx?" She's got her doctorate, so is no slacker. She said "Well....I've heard of that, but no idea really"