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Word Perfect help line

 
 
au1929
 
Reply Wed 8 Jan, 2003 07:00 pm
Word Perfect help line

This is a true story from the WordPerfect helpline. Needless to say the
help desk employee was fired; however, he is currently suing the
WordPerfect Organization for "Termination without Cause".

Actual dialogue of a former Wordperfect Customer Support Call: "Ridge Hall
computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went Away?"
"They disappeared."
"Hmm, So what does your screen look like now?"
"Nothing"
"Nothing?" "It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tell you when it is on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's
plugged into the wall." "
.......Yes, it is."
"When you were behind the monitor, did you notice that there were
two cables plugged into the back of it, not just one?"
"No"
"Well, there are. I need you to look back there again and find
the other cable."
"......Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of you
computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle'it;s because it is dark."
"Dark?"
"Yes the office light is off, and the only light I have is
coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there is a power outage."
"A power.... A power outage? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your
computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just
like it was when you got it. Then take it back to the store you
bought it from."
"Really? Is it that bad?"
"Yes, I am afraid it is."
"Well, all right then. I suppose. What do I tell them?"

"Tell them you're too ******* stupid to own a computer
Laughing Laughing Laughing
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chatoyant
 
  1  
Reply Wed 8 Jan, 2003 07:18 pm
Laughing Laughing

A friend of mine has a son who works in a tech support place. As he was trying to help a customer, he told the man to press any key. There was a long pause, then the man said "I can't find the any key."

Laughing
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roger
 
  1  
Reply Wed 8 Jan, 2003 07:22 pm
Greaaaat!

By the way, my first experience with WordPerfect help line was in 1989. Toll free number, fast, no charge for help, and boy, they knew just everything! It is so sad that the Office Suite has so largely replaced WP.
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