Hi ehbeth and jes
It's looks like that's what I'm going to have to do...open a new account.
You know how sometimes you can't see the forrest for the trees?
I was being told, and would try to go in to create a new account. I was being told to do this by being in my Main account, then clicking on my account information, click "new account" etc.
However, what that would do, it seemed to indicate, that any mail that was sent to me by others, using the new email address, would go to my main address.
In a moment of clarity (or something) I realized I should just go into Yahoo, pretend, as if I was a brand new customer, and just create a totally new ID, etc.
Jes, when I say "sub account" I'm using Yahoo's terminology, or at least what it was until a few months ago.
When we changed from SBC global.net to yahoo, I created a main ID called
[email protected]
I could then go into the account information, and click on "manage accounts", then click on "Create New Sub Account" which I named
[email protected]. Just a few months ago, I needed another email address, so went back into
[email protected] account info, and repeated the process.
The day before this email rant here, I went into
[email protected], because I need another email address (you could have up to 6 I believe).
Well, this time when I did it, there was no option saying "Create New Sub Account"
I searched and searched their help (which isn't helpful at all), then did a google search, which instructed me (with pictures even) to do exactly what I had done other times.
I even clicked on the link embedded there, hoping it would take me to the correct area to do this, and it did....sort of. In any event, I just couldn't make it happen.
That's when I finally went into their live chat help, which I knew would be a mistake.
I got one of their "Peggy's" and as I said above, it just went downhill from there.
Basically I asked
I want to create a sub account.
You want to create a sub account, is that correct?
Yes
Hold on a minute please.....(time passes) You want to (says something slightly different), is that correct?
No, that's not what I want to do. I want to create a sub account.
Hold on a minute please.....
etc etc.
Everytime Peggy came back, s/he was further and further way from the intital request.
When I complained that Peggy was asking me the same thing over and over, the response was "I'm trying to confirm what you are requesting."
ARRRRGGGHH!!
Now, if it's not called a sub account any more, or it can't be done, or there's a different procedure, that's fine.
I know there's jokes about stupid people calling IT, but damn, there are some really stupid people working there.
If it can't be done anymore, I don't know why they didn't just say so, and what options there were instead.
I swear, it's like they are trying to make you loose it.
Anyway, I guess I'll just start a brand new identity.
Am I the only one who has wanted to slit their own throat while trying to get a simple answer?