Sun 7 Oct, 2012 07:24 pm - Thanks again JPB for your insight. Although there may be enough P3s and P4s, management are only really bothered about P1 and P2 because they represent a service interruption. There are other... (view)
Sun 7 Oct, 2012 12:16 pm - Upper limits i.e. the 3 hours,6 hours etc are determined randomly by management. They reflect how quickly they want the service back. (view)
Sun 7 Oct, 2012 12:13 pm - There are four graphs, one for each priority class. We get measured on whether we get problems solved, particularly P1 annd P2, within the specified time. Eventually our salaries depend on this... (view)
Sun 7 Oct, 2012 11:29 am - Thanks for your reply. To me it seemes pointles trying to find a correlation between the time to solve the problem and its priority as they are completely independant facts. A P1 could be solved... (view)
Sun 7 Oct, 2012 09:40 am - My company measures the resolution of computer problems by dividing into 4 priority groups - P1 being serious to P4 being 'can wait' and assigning maximum permitted resolution times , P1... (view)
