@engineer,
funny I just met with him on one on - Friday and he suggested why we would need two people at my position for this client - most other clients have just one - other than clients with more work over and over cycle like ours - there are other clients that also have 3 at this level (one in which I was moved to this client years ago) so they could go down to 2 - resulting in so many errors they had to boost it back up to 3.
Any way that is an aside - as in part he was asking knowing I had to take on so much more and handle all the crisis- and that this co-worker is taking another month and a half off starting mid July - what we can do - I said to drop an officer's workload to assist me. Which is all fine and dandy if they can then back fill some of the officer's workload which is unlikely to happen.
Sorry I am venting - it is much better though than the previous bosses who would just yell at you and tell you - you have make improvements.
I just am going to ignore it and then when I talk to him one on one next time just tell him how that is demoralizing when you are picking up so much more work.
As far as the lack of quality - the past two months after and right before their next cycle, I set up web meetings to go over where they fell short and where we had seen many errors, recorded the meeting and answered questions if they had any on how to handle.
That is the part in which I am trying to make improvements on the process - which he is fully aware as he has attended them.