@Mame,
Mame wrote:
Don't they have an ability for you to do an automatic monthly direct deposit? We can deposit cheques by taking a photo of front and back and it's deposited digitally. Don't your banks allow that?
Yes, most banks do these days. Are you referring to like an automatic draft from our account to theirs for the rent? Well, that would fall under the technology fee. Not sure how they could do a mobile deposit with a money order which is how we pay. We don't use their portal site anymore due to an issue last year n regards to a repair. We have checking accounts but we haven't had actual paper checks in years since everything has gone the way of debit cards and mobile banking.
Up until last summer we had been paying our rent through their portal and everything was working out fine. During the summer months the AC was running all day but it was still like 80 degrees inside the house so we put in a maintenance request to have someone come out and check the unit. They came and said there was nothing wrong with the unit but stated that our furniture was blocking the vents, which they were not. You can stand in any room and see the vents but the maintenance guy said that the sofa was too close to the vent, etc. He also mentioned that the AC filter needed to be changed, however, he didn't change it. The guy said that there was nothing wrong with the AC unit then he left. Within a few days we received a new charge on our portal site for the maintenance call stating that since they sent out a tech and there was nothing wrong we have to pay for that call. In speaking with the girl in the office I informed her that this is a rental home and since when are tenants responsible for maintenance calls. She point out in our lease where it says that "if a tenant damages an appliance or unit them we were responsible for the repair." That's all in good but look at the situation. Their tech guy said there was nothing wrong with the unit so there was no damage done. Then on top of that all he mentioned was that the filter needed to be replaced, which "we" did. He didn't even do that so technically there was no repair done so why are we being charged for anything?
Then to add to the mix, we noticed that the kitchen flor was sinking and the cabinets were pulling away from the way and the stove and fridge were leaning. They sent someone one who said there was a leak under the sink, under the house, and that the floor would need to be replaced. Eventually they came out and tore out most of the kitchen floor and when they exposed he beams under the sink they discovered that all the beams were saturated with water thus causing the wood under the floor to rot out thus causing the floor to sink. You know what they did? The flooring company called the property management company and informed them what they found and all the prop. management company told them to do was put in new beams and replace the floor. They did nothing for the leak. In speaking with the flooring company they said that it makes no sense to just repair the flooring unless they were going to send a plumber out to fix the leak because eventually that leak will damage the new flooring and eventually it was going to cause the floor to sag again. Guess what the management company said. "Just repair for flooring." They did nothing for the leak.
Yes, I have spoken with them and with an agency here in our city which deals with landlord / tenant relations and nothing has come from it. I guess the property management company is refusing to cooperate with them to resolve the issue with the AC unit and the flooring. My wife is on my case about just paying what they say is owed but I refuse to give them money for stuff that any reputable property management company normally covers. We don't use the portal anymore because they have tacked on the additional fees for the AC issue. So, we have been just giving them money orders for the signed lease amount of the rent. And given that we're not using any technology by paying our rent on their portal which means we shouldn't be charged the tech fee. That was last summer and my wife feels they will eventually try to evict us for non payment of rent. I told her we're paying the rent, we're just not paying for a maintenance call or repair that nothing was found wrong nor was any repair done. I could see it if I was out cutting the grass and a rock shout out and damaged the AC unit. Or if I was trimming the hedges and I accidentally cut one of the wires. But the maintenance guy said there was nothing wrong with the unit nor did he chance the filter. We had to buy that and put it in our selves, which we did.
So again, I do not see why they want us now, months after the lease was resigned, to fill out a form for "prospective tenants" and their military service. We're not prospective tenants. We've been here for years.