@edgarblythe,
This fault may be due to rodent infestation, so I suggest you first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to
http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
If the issue persists, try the steps below to reinstall the drivers:
• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Restart your computer.
• Now click on
http://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/DJ2130_Full_WebPack_40.11.1124.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• If that does not work, then please install the Windows built-in drivers by following the instructions from this link:
http://hp.care/2o3acvH and this should do the trick for you.
•
For scanning issues please try these links
• HP scan and capture link:
http://hp.care/2fAFYxE helps you to download install and use the app with FAQs
• HP Smart app link:
http://hp.care/2hmgdBr helps you to download install and use the app with FAQs
•
If the scanning issue continues, then please follow the all the prescribed steps from this link:
http://hp.care/2gKTFL1 to fix scan related errors.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking sweat.
Or maybe knot.