I need the title and artist of this song

I work at American Eagle and none of my co-workers seems to know who sang this song or what the title is. I've been trying to listen to the lyrics but everytime the song comes on, customers just happen to pile in and I miss it. So here are some of the lyrics but I can't guarentee them beign acurate:

"Did you hear my call? I want you, How long have I been waiting here? Mystified, Paralyzed unable to show you, all the love I have inside."

The sond is mid to slow. It's pretty mellow, the lead singer is a guy and has a mellow voice. Instrument wise I can't really tell, I know there's a guitar and some sort of bells maybe a piano posibly electric but I'm not too sure. I've been trying to find this song out for 3 weeks please help me out.