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[B]"helpsvc.exe" running at more than 94%[/B]

 
 
Naveen
 
Reply Thu 7 Oct, 2004 06:39 am
After my laptop is on for a few hours.....all of a sudden the CPU is completely, almost 100%, loaded and when I see what processes are running...its usually "helpsvc.exe" running at more than 94%.....

I understand this is some kind of Windows XP help related bug.....

Here is my Hijack this log.....any help is really appreciated.

Logfile of HijackThis v1.98.2
Scan saved at 8:25:19 AM, on 10/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\oracle\ora92\bin\omtsreco.exe
C:\Program Files\UWIN\usr\etc\ums.exe
C:\Program Files\UWIN\usr\etc\init.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Compaq\EAB\EabServr.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Windows\System32\ltmsg.exe
C:\Program Files\SpeedswitchXP\SpeedswitchXP.exe
C:\Program Files\UWIN\usr\etc\inetd.exe
C:\Program Files\SMC\SMC2532W-B 2.4GHz High Power WLAN Utility\SMCUTIL.exe
C:\Program Files\UWIN\usr\lib\cs\tcp\at\at.svc
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\netbeans\bin\runide.exe
C:\netbeans\bin\runide.exe
C:\Windows\System32\cmd.exe
C:\bea\WEBLOG~1\portal\thirdparty\search\windows\DiSH\PortalSearchDiSH.exe
C:\bea\WEBLOG~1\portal\thirdparty\search\windows\DRE\PortalSearchDRE.exe
C:\bea\JDK141~2\bin\java.exe
C:\bea\WEBLOG~1\portal\thirdparty\search\windows\AutoIndexer\PortalSearchAutoIndexer.exe
C:\bea\WEBLOG~1\portal\thirdparty\search\windows\HTTPFetch\PortalSearchHTTPFetch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\EDITPL~1\EDITPLUS.EXE
C:\Downloads\AdAware\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://localhost/login/login.jsp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\Windows\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SpeedswitchXP] C:\Program Files\SpeedswitchXP\SpeedswitchXP.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SMC2532W-B 2.4GHz High Power WLAN Utility.lnk = C:\Program Files\SMC\SMC2532W-B 2.4GHz High Power WLAN Utility\SMCUTIL.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Windows\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Windows\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/015923f8ccf11b900001/netzip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093260815247
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - https://www.webcensus.net/da/isetup.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = brandmuscle.org
O17 - HKLM\Software\..\Telephony: DomainName = brandmuscle.org
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = brandmuscle.org


Thanks in advance
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Type: Discussion • Score: 1 • Views: 2,276 • Replies: 1
No top replies

 
Don77
 
  1  
Reply Thu 7 Oct, 2004 12:38 pm
Hi NAVeen
Have a read Here


Or you can simply turn off the Help and Support service from Control Panel -> Administrative Tools -> Services

Let us know how you get on
0 Replies
 
 

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