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Facebook support not help me

 
 
Magas
 
Reply Thu 8 Sep, 2016 08:57 am
Hello folks.

I have big problem and i don't know what to do. I try ask help from Facebook support but they not give any option. Full story.

I created facebook account. I not used real name, last name or birth. I think there is many people who do same when they not want to share real stuff but want to use facebook or other place. So long time i used password. One day i wanted to change it and i done. After couple weeks i try log in to my account but i can't not. I forget password. Yes i know i need write somewhere but i not did it. So biggest problem start from here.

My email not working anymore in my country. They close service. I not write any number. So as you understand i not have any option to reset my password.

Next. I contact with facebook "support" support with "" because they not give me any support. I tell all story and i write that my real ID is not same as in my Facebook. I tell why. Because i used this for friends and groups. I send them real ID. This was first time. They write me back that ID and facebook info not the same. ok. I tell them second time that i write not same as in my ID. So they close case and this was Support.

ok. I write them second time and ask for help. I search in google and i find that if you can log in you can choose friends for if you lose your password you can ask them and they give you code or something like that. I not know about this function so i not did this. Bus with second email i ask for help that support help me and ask my friend from contacts that they can prove/confirm that i em who i em and i lost password.

Like from robot i got same message that my ID not same as in my facebook account. This was second "support".

They message:

Hi,
Thanks for your response. Unfortunately, we can't confirm that this account belongs to you based on what you've submitted. To protect the security of everyone on Facebook, we can only grant account access if you confirm your identity with an acceptable form of ID.

ok. I used google again and i find other way to test. I choose that my account was hacked. I used my old password because i know it. I did all the same but after 24h. I get same message.

So now i lost in facebook "support". I don't know what to do next and how to get back my account..?

Everyday i'm trying log in but i can't. When i send them message i give my IP and all other info what i can't but they not interesting what i'm writing in messages.

For example if i write my name Batman and if i don't have ID with batman so they not help me. They don't care.

I know i guilty that i not have access to my account but when you saying all story asking to help give idea to ask my contact friends and they not interesting.. Then it's really sad.

So i don't know what to do next.. If i used one computer but i never push in browser remember password do windows still save passwords? Or maybe there is hack tool? I guess if i hack my own account this will not be crime?..

Sorry for my ENG language. Smile
 
jespah
 
  3  
Reply Thu 8 Sep, 2016 09:04 am
@Magas,
Facebook requires that pretty much everyone use their real name. They are not going to make an exception for you, just like they won't for another 1.6 billion people.

Hence your option is to either open a new account with your correct name and figure out how to keep from posting to people who you don't want to see your stuff (here's an idea; if you want something to be a secret, don't post it on the Internet). Or try again and try to make the case again.

About the only people who don't have to use their real name are big time performers (such as Lady Gaga) or people who can show they've got a physical danger, such as people fleeing abusers.

Sorry, but that's just the way it is.
0 Replies
 
Magas
 
  1  
Reply Thu 8 Sep, 2016 10:13 am
@jespah,

Yes i know there is many people who write other people names or doing other insane stuff. But what i write is just created name from my imagination. To use facebook. I know this is my problem. ok with this.

But why facebook not give support if i choose that my account was hack? I write what my password was before but they still need my real ID. So if, talk between us, that hacker change info. Why they still not help me? How i can prove my ID if for example hacker delete all info about me?
0 Replies
 
 

 
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