@farmerman,
I went back and looked and it was customer service problems.
So I looked around and saw that every company had lots of complaints about customer service problems (including Bluestar, which tops my list right now).
I'm thinking you're probably pretty handy around the house, take care of your things, and have them regularly serviced.
We're kind of the same way so I'm thinking we wouldn't have too many issues no matter what we bought.
I can only think of one product I've ever purchased that was an absolute lemon that we couldn't get to work. I dealt with customer service until I was blue in the face and they were no help. It
was really frustrating and took about six weeks to get the issue resolved (and I was an total dogged bitch about it until it was resolved).
I can see how someone who gets the lemon could complain enough to clog the internet with bad reviews.
I didn't but I could have.