@Miller,
How do you figure this? One (+)week ago, I ordered two books from B&N online and requested they be sent to me via express mail. So far, as of 11/01/2014, the books ( supposedly shipped almost immediately) have not arrived.
If this is EXPRESS MAIL, why should it take 7+days to go from New Jersey to Massachusetts? Part of the problem, as far as I can tell is the use by B&N of UPS coupled with Lasership.
When I call the 1-800 number for customer service, I always end up having the call routed to a foreign country , where the B&N rep can't understand why it shouldn't take 7+ days for an express (!!) package to be sent from NJ to Mass...
Or even worse (: why it's normal to first send books to Florida from NJ and back up to Mass for an EXPRESS delivery...
Will B&N ever wake up and try to save their company?