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Exit strategy

 
 
echho
 
Reply Thu 1 May, 2014 11:12 am
Hi all,
I am in a business that deals with multiple suppliers. Lately we have detected few non compliance from one of the supplier. Despite numerous meetings and dialogues they are still not meeting the required compliance demand. 6 months down the road we are now pondering our exit strategy from this supplier. Our team is now torn between 2 strategy:

1. Documents all the non compliance, meetings and minutes, letter of demand etc. After rounds of failed negotiations, exit with written confirmation of ceased business relationship. Risk - bad taste of both parties which may lead to foul mouthing in market place, risk damaging the carefully crafted corporate branding.

2. Continue to work with them on getting compliance corporation while planning a market exit strategy by stopping procurement, distribution and promotions of this supplier goods. Within 6 months, allow the sales to drop till its natural death. No confrontational meetings, unpleasant correspondence, documentation of business failing out and risk of soured deals. Exit cordially like any bad business decision that didn't perform.

Which approach would you use and why? Appreciate all inputs!
 
Butrflynet
 
  3  
Reply Thu 1 May, 2014 12:19 pm
@echho,
I would do a combination of both. Document, communicate a deadline for satisfactory compliance, start moving some purchases to other vendors. Reevaluate status at deadline time.

You may find this supplier is the best of what is available and want to continue efforts to improve standards.

You give yourself time to find and test quality and service at other companies.

It gives you a negotiating advantage with other suppliers if you can say you are looking for another vendor relationship for your business and like what you see at their company.
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