Verizon e-mail is killing me - server time outs, max setting

Reply Sat 3 Apr, 2004 08:27 am
Hi Gang!
I'm hoping for advise, suggestions, or maybe just a bullet Smile
I've been using Verizon DSL for a couple of years now - relatively stable. I've had intermittent problems sending/receiving mail (email) (e-mail) with Outlook. Not express, but outlook xp or outlook 2002, your choice. (BTW - I added different flavors for search terms).
The situation seems to have gotten worse, to the point that I now can RARELY send and receive 100% - instead it takes many tries. I don't know what's up. I"ve disabled my McAfee antivirus software. No luck.
45 minutes on the phone with verizon tech support - who knew less than me (so he must have been a reeeeeeel idjuit Smile )
In a nutshell, I believe their servers have been timing out. I've set my outlook e-mail advanced settings to go from quick timeouts to the full 10 minutes, without much change.
Verizon has netmail - where you can use a web page to view your mail - and mine is there intact, so they claim it's the same e-mail server and that outlook on my machine must be the problem - and that i should reinstall.
Well, this has been happening on 4 machines at different locations.
Last night, I did a CLEAN install of windows xp pro, and office 2003, and all the windows updates (took hours) - and my virgin machine has the same server problems with the e-mail.
Any ideas or suggestions really appreciated. I'd dump verizon in a minute but changing e-mails is worse than changing your home address!
Any thoughts or ideas?
Thanks a bunch!
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Reply Sat 3 Apr, 2004 08:45 am
Go intoi your Outlook settings and get the name of their e-mail server. Then open a Command Line session and ping the server by name. You should get back the IP address of the server.

Then go back into Outlook and replace the server name in the configuration settings with the IP address and see if that speeds things up.

It may or may not but it will help determine if you are having DNS problems with it or not.
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Reply Sat 3 Apr, 2004 09:04 am
thanks - great idea!!!!!!!
okay, tried that to a certain extent - didn't realize i could ping my isp's router - cool stuff!
i opted NOT to change the settings, as they may change their dns and if i have that specific router (which is only working for me intermittently) then i don't want to get stuck with it...
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