Shockingly Good Support From a Hosting Company - Worth Shouting About

In 1998 I started a small (miserably so) online business and had my first experience with selecting a hosting company. Back then it was really no big deal because mine was way too small a business to have many hosting needs and in those early times there was less competition amongst hosting companies. About all I was concerned about was having adequate storage space. Traffic wasn't even an issue. Still, I ran into unexpected difficulties and soon learned that even very small businesses have to be concerned with more than just disk space. Support was the detail I hadn't considered.

That first experience soured me somewhat because I learned that it can be like pulling teeth to get support from a company that doesn't take this aspect of business seriously. The company I first hosted with turned out to be located in someone's home -- a fact that was never divulged in the advertising. The man was nice enough, and he tried very hard to accommodate me as long as my support questions came about on weekdays between 9 a.m. and 5 p.m., his time. Even then, he did not impress me with his level of expertise.