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Sun 20 Jun, 2010 08:18 am
I've made a flight booking from Singapore to Calgary few days ago with Expedia.com, and received Confirmation immediately after everything. After a short while, my bank called me and said the transaction is not successful and being rejected. I've called the bank twice between day and night time and I received the same answer that was Failure Transaction, and I have to make a new booking as the 1st transaction is not valid.
Therefore, I created a 2nd booking, the transaction went through and I received another confirmation as well. I called and checked with the bank again and they said the transaction went through and it's Confirm. After that, I sent in email to double check with Expedia.com, they said they have limit service in dealing with email, they asked me to call the service center directly.
I called, and being talk and hold the conversation for almost an hour (well, 50mins perhaps), they said it's my fault in making duplicate booking as the 1st one is already confirmed. They said the transaction was being done and confirmed, the Delta airlines has already reserved the seat (for the first booking), they will refund me money for the first booking, and also CHARGE ME SGD250 for changes or whatever fees then~
I called Delta Airlines, they said they will cancel the flight without charge me anything, it's Expedia.com itself to CHARGE me as I booked with them instead of the airlines directly.
I am so pissed and is there anyone can tell me what's going? I wonder how the Expedia is going to charge me whereby the first transaction (with the first booking is not valid and not going through with valid payment)? and I wonder why they said Delta Airlines is going to charge me for flight cancellation? IT'S RIDICULOUS~!!!!
May I know what can I do?? Please, if this was solely my own fault, I am willing to pay for my mistake, but not with such RIDICULOUS REASON~!!! HELP~!!!
@calventeng,
Do you have any sort of consumer advice service wherever it is that you live?
Have you looked tat the terms and conditions you agreed to when you made the booking?
If you tell us where you live, there may be some A2kers who can tell you a lot more about what kind of redress you may have, and who might help you.
@calventeng,
Out of curiosity, why didn't you contact Expedia after the trouble with the first transaction rather than creating a second one?
@calventeng,
Try asking for a manager, I find that the typical customer service rep does not have the ability to waive fees, whereas if you get some one higher up, they may have this authority.