@firefly,
The former Quest and now Century Link Phone Trail Recording Man is someone I've listened to in frustration for more than seven years now. My brain clenches at his first syllables. If you have to wait some time to reach a human (all our humans are busy), homicidal tendencies may develop in the most serene of souls during his repetitive sales pitches.
Having a snickers bar handy when you call - orequivalent choice - is a good idea.
This process surely could be improved upon, if only by changing the voices from time to time.