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Sat 12 Jul, 2008 07:46 am
A few days ago, I was unable to connect to the internet. I called my ISP, who checked, and said that my signal was strong. She asked me if I used Zone Alarm. I said that I did, and had been using it for many years without any problems. She claimed that she had been getting a lot of calls from people who were having trouble with connecting to the internet, and what they had in common, is that they all used Zone Alarm. When I turned off my Zone Alarm for a couple of seconds, I was able to connect, but I'd be damned if I were going to go on the internet without a firewall.
I wasn't going to futz around with a dead internet connection, so I removed Zone alarm, and my virus scan (losing a few months of service) and bought myself a security suite. After installation, everything works fine.
Today I get a message from Zone Alarm that there is a problem with connection to the internet after a certain Microsoft patch was installed. They described a workaround. Fine and dandy, but how the hell was I to get that information, if my internet connection was not working?
Anyhow, for those who care, here is the letter. Unfortunately, when I copied and pasted it, the link did not paste, but I suppose that you could go to the Zone Alarm site if you need any information about this.
Quote:IMPORTANT NOTICE TO ZONEALARM CUSTOMERS
Dear Customer,
Installation of Microsoft Update KB951748 may result in loss of Internet connectivity.
Click here for more information on how to resolve this issue.
We apologize for any inconvenience this may have caused.
Thank you,
ZoneAlarm
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html
i was just hearing about this at another site, the person there said that he disabled his automatic installation for any windows updates, so that he can wait a few days before installing for this type of reason
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