I'm currently reading numerous books on communication. I find that the more recently written books are much better than the older books in terms of understanding and explaining cause and effect during communication.
In them, I am not exactly looking for 'skills', or 'tools' to improve my ability to communicate.
I am looking for awareness - awareness of myself, my beliefs, values, opinions etc that effect how I communicate...and I'm looking for awareness of the other people (awareness as far as I can see, is the single biggest piece of the puzzle that goes towards improving anyones ability to communicate well). I have also been trying to 'join the dots' between all the books, so I find in many instances that I don't agree with what is being said, and other places where I do, and certain places where I find another piece of a jigsaw puzzle.
The books that impressed me the most that I have read include :
-Awareness, by Anthony De Mello
-Leadership and Self Deception, by Arbinger Institute (an incomplete/flawed book, but very worthwhile)
-The 7 Powers of Questions by Dorothy Leeds
-Any decent book on listenning
-Creating Harmonious Relationships : A Pratical Guide to the Power of True Empathy, by Andrew LeCompte
-Crucial Conversations, by Kerry Patterson and others
Have I benefitted from reading these? From my perspective, absolutely. I haven't miraculously become a communications expert, and nor have I suddenly been able to adopt all the advice and skills they espouse...but I have found a changing attitude, a mellowing towards others, a somewhat greater curiousity, and a greater ability to analyse my own contribution.
Unfortunately I'm still terrible at storytelling (well, I guess I have years to improve that), and I haven't started on motivation or anything like that yet.
Perhaps someone will find the above useful