Word Choice

They are clear enough, but seem a bit clumsy.

A little more information would help so I am going to make some assumptions, I assume you are responsible for costing the award, but the vendor is the one paying for it.

Is it really necessary that the insured knows they will be contacted by a different party from yourself?

All they want to know for now is that it is progressing.

“We are currently reviewing the photographs provided by the insured, and the vendor will be in contact shortly.”

Thank you! Clumsy is a great word to describe the sentences I put together.

Yeah, what Izzy said.

One note: If you use and expression like "the insured" in a paragraph, you probably should not use it a second time. Something more along the lines of "The insured provided photos of the flooring. We are reviewing them and will contact him (her) to address the issues promptly."

As I’ve mentioned before less is more, you should try and use as few words as possible. Which means what information is important. The insured doesn’t need to know that the photographs are of flooring because they took the photographs.

It you think about what you need to say and get rid of everything else before you start it makes things easier.