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Trouble with Xfinity

 
 
Reply Tue 2 May, 2017 07:39 pm
Woke up this AM with no internet. Waited close to an hour and called Xfinity. After putting me through the paces, the voice at the other end advised that I need a new router. But this one's just a few months old. I was assured there was no other solution. My wife had taken my truck. I was doomed to no internet until after 1:30. I experimented with the router. After I pressed the reset three times, it began to work again. But, now, my computer was stuck in hibernate or something. After I shut it down and restarted, everything reverted to normalcy. I hate being dependent on forces beyond my control all the time.
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Type: Discussion • Score: 1 • Views: 326 • Replies: 6
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maxdancona
 
  1  
Reply Tue 2 May, 2017 07:42 pm
@edgarblythe,
Do you rent the router from xfinity? Or, do you own your own router?
edgarblythe
 
  1  
Reply Tue 2 May, 2017 08:00 pm
@maxdancona,
My son in law pays for it. When he signed me up, I received a package from Xfinity with the router and TV cable equipment.
maxdancona
 
  1  
Reply Tue 2 May, 2017 08:06 pm
@edgarblythe,
They should replace it then.

As an aside, I saved money and aggravation by buying my own router (you have to check with Xfinity to see if the cost is lower if you have your own). They are pretty easy to set up.
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edgarblythe
 
  1  
Reply Tue 2 May, 2017 08:24 pm
It seems normal, still, twelve hours later.
McGentrix
 
  2  
Reply Tue 2 May, 2017 11:34 pm
@edgarblythe,
When something like that happens in the future, do this:

properly shutdown your computer.
Take the router and unplug from AC power. If it has a battery also take that out.
Count to 30 or go grab a glass of water or juice or Metamucil, whatever you old guys take... Wink
Plug the router back in and wait for all the lights to come up.
Turn your computer back on.

If all of the lights do not come back on, the cable company may be having issues. At that time call them up and go through the menus.

If all the lights do come back on but you still can't get on internet,
Start>run>type cmd and hit enter
type ipconfig
look for IPV4 Address.............................. should be xxx.xxx.xxx.xxx where x=a number
If it starts with 169.xxx.xxx.xxx then your router is not giving you a proper IP address. That means router might be bad, try powering it down again and see if you get connectivity.
edgarblythe
 
  1  
Reply Wed 3 May, 2017 04:39 am
@McGentrix,
Will give it a try. Thanks.
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