Communications 101

I need some feedback on a question. I am taking an intro to communications (Com 100) at a local university. In a recent quiz, there was a question that I was sure I knew the answer to but I got it wrong.

I challenged it by emailing the professor and asking for some clarification and I still don't agree on the answer. While I understand that this is their job and the instructor is probably right, I disagree and thus still not sure how I feel about it.

Question: What type of listening would be used if Jim was trying to determine his employees' opinions on new healthcare coverage?

Answers:

Listening for enjoyment
Listening for information
Empathetic listening
Precision listening

I selected Precision listening for my answer with the reasoning due to not having a need for empathy when we don't know if any of those opinions from the employees were negative and would require an empathetic approach. The "correct" answer was marked as Empathetic listening.

Professor:



While my intent is not to be argumentative and retaliate with a disagreement, I just want to see if this can be explained any better.


Using the textbook to backup my opinion: http://oi68.tinypic.com/vywkz5.jpg