@djjd62,
Yay!!! My ex and I once went to the Qantas fragile baggage pick-up in Adelaide to pick up his guitar.
There was nobody at the counter...so we peered through the crack in the swing doors to where the baggage was actually being unloaded off the carts.
We witnesed a Qantas baggage handler pick his guitar off the cart, hold it above his head, and deliberately throw it to the ground.
Hopefully our united yells of anger and bursting through the doors to yell at him discouraged this behaviour in future.
If only we had had a video!!!