quinn1 wrote:From the Customer Service end of it - let at least the person you think has done a good job know it -- keeps their spirits up at least. [..]
We do get very few 'Thank you's' and when we do get them everyone is excited about them.
Not just customer service people either...
The other day I read an article in the Boston Globe, in which the reporter did a solid job in debunking competing claims from the two Democratic camps. It was about numbers - about whether Clinton could expect a last-day advantage in the PA primary in comparison with what the polls were saying. Bill Clinton had said A, professor so and so opined B, somebody from the Obama campaign asserted C.
All that this reporter did was just check the data from previous primaries, compute the relevant numbers for himself, and hold up the respective claims to the facts. Instead of just safely/lazily reporting, "Campaign A asserted that... Campaign B retorted that..", and leaving at that. Just basic fact-checking, what journalists used to do all the time.
As it happened, it turned out that yes, Hillary could probably count on a last-day advantage (as it indeed turned out to be), so it wasn't good news for me as Obama sympathiser - but I dropped him an email anyway, just to say that he'd done a good job, and that I wished there was more simple fact-checking like that going on. I got an email back from the guy the same day, thanking me for my thoughtfulness, because "so often it is only complaints people want to share."
Same happened a couple years ago, when I dropped an email to a Member of Parliament - not even one from my own party. He'd said something about asylum-seekers that I thought was conscientious and, at that time, pretty brave, so I thanked him. He wrote back that he was very glad, because the only emails he usually got was hatemail from the far right, and lots of that.
Now that I'm writing this down, I feel kind of sorry not having done it more often...