What does your banker think of you ???

A bank has been forced to apologise after an employee left an insulting message on a customer's answerphone - believing she had hung up.
Chris Carnevali, of Wye, near Ashford, Kent, was trying to sort out a graduate loan but missed the call from HSBC in Ashford.

The message left on his mobile phone started with a polite request for him to call back to discuss restructuring a £14,000 loan so he could return to university

But the recording continued - after the female member of staff thought she had put the phone down.

She can be heard joking with colleagues, saying: "Get a load of this...customer is going back to university and would like to discuss restructuring his graduate personal loan.

"It's only for £14,000 which he took out in September to buy a car...and now he thinks he might go back to university.

"They take the bloody piss, don't they? And how would he like to repay that?"

Mr Carnevali said he was angry members of staff had been discussing his financial matters.

He said: "I've calmed down a little bit now but I was really annoyed and quite upset and embarrassed."