XM Radio/ Great, but their Customer Service Stinks!

I do not believe the screw-ups that I have been having with XM. I am still on the phone with them. Apparently, every time that they attempt to correct a situation, another mistake is made.

How the hell do they run a business?

Huh ... I've been an XM listener - and big fan -since early in its beta period. I've never had a "Customer Service" issue; in fact, since the beta ended and they went public subscription, the only 2-way contact I've had with XM has been to add receivers to my account, and that's always gone smoothly. In fact, its all been done over the web, with no 'phone contact at all. Haven't noticed any complaints on the newsgroups or forums, either. What you've got going on there is wierd.

timber- Oh puhleez. It still is not straightened out. I finally got a hold of someone, who sent me an E Mail verifying the correct E Mail address and password............................and when I attempted to access the "Listener care" site, I got an error message, again. I give up!

Bummer ... That'd sure piss me off, too, but I've never experienced anything like what you've described, nor have I seen any chatter about poor customer service on the A/V forums or newsgroups. All I can say is "Wierd".

Update- I finally found someone who got me into XM's "Listener Care" website.

THEY GOT THE BLANKETY BLANK BILLING WRONG TOO, AFTER WE STRAIGHTENED IT OUT A HALF DOZEN TIMES.

I tell you, if the service was not so good, I would tell them to shove it. This entire episode is beyond absurd.

Well, keep your fingers crossed, kids. I finally got to someone eho appeared to know what she is doing. She admitted to me that the account was set up incorrectly from the getgo. And guess what?? The absolutely incorrect charges that were on my account were removed.

You think that maybe the account has been straightened out, or is that too much for me to ask?

Update- I think that I got the account straightened out. I see some changes on my account page on the net. Fine and dandy.

This morning I attempted to get into my online XM radio, and was informed that it was disconnected. I called them, (again), and finally found that I would have to register again. Okey dokey. I reregistered, and the radio is on.

I hope that this is the end of it. I think that in the last week, I have been on the phone with XM at least a dozen times.

Still think that it is a great service.............but if you get it, be prepared to jump through hoops!

I have both XM and Serius. I did notice that the Serius rep was a little friendlier when I hooked up.