In the interest of fairness I just received this email
Thank you for contacting Contour Technology.
I am sorry to hear about terrible experience you have gone through. We ask that you please contact our Customer Service Department at 1-866-644-7706 to speak to one of our Supervisors.
If you have any other questions or concerns, or if I can be of any further assistance, please do not hesitate to contact me again.
Hours: Monday - Friday 8:00 am to 10:00 pm (EST), Saturday 8:00 am to 6 pm (EST)
From: Contour Abs [mailto:email@example.com]
Sent: Saturday, July 16, 2011 10:31 AM
To: Customer Service, Contour
Subject: Contour Abs - Contact Us Inquiry
Email Address: firstname.lastname@example.org
Comments: An addition to my last email. Strange isn\'t it that although your man Dave insisted they HAD to preauthorize my card for 424.50 and only charged me 24.95.... there is a 224.70 charge on my account and there was NOT 424.50 IN THE ACCOUNT TO PRE AUTHORIZE.