Dont buy I purchased and it failed and now they want to charge me 100.00 to have tech support fix the virus and spyware they said they can't keep up with the new ones coming out, but have specialist that will fix, for all I know they did this for more money.
What kind of antivirus provider are they if they can't fix the problem.!!
Unfortunately, I will not be able to resolve this issue for you as I do not have the capabilities to looked in greater detail of what is happening in your computer. However, if you are interested we provide a remote assistance service where one of our technicians will be able to access your computer and get rid of the virus for you. Please note that a remote assistance does cost money. If you we are not able to resolve your issue within an hour, we would be happy to provide you a full refund.
so I have to pay for someone to fix the virus that I got for with the antivirus program that I bought from your company because it apparently failed???
There are situations when new malicious software is released or existing threats have been modified and, in some cases, cannot be removed immediately from your computer
We put the program on to the new computer when was purchased. so there is nothing from a prior.
To remove a virus from your computer, it will cost $99.97
Some viruses that are created these days are unique and have been modified that our program sometimes is not able to detect and removed, therefore, the skill and knowledge of a technician is necessary to remove these viruses
If you like we are able to add on an extra year of your Anti-Virus PLUS or give you another product for free. But in order for us to remove the virus from your computer, it will cost $99.97. (how stupid does she think I am) if failed already and I want it again
I'm sorry *** but there is really nothing else that I can do in order to fix your issue as I am not trained technician.