Well I called Customer Service to order two new batteries... one for my daughter's Chocolate III and one for my son's (my old) Dare. Both were getting squirrelly in their old age, and were not going to make it to our NE2 in late April.
Customer Service rep Ken saw that the cost of the batteries would be about $80 total, and it made little sense to replace them only to trade them in three months from now. So a quick e-mail to his Supervisor and suddenly:
VERIZON ADVANCED MY NEW EVERY 2 TO TODAY!
Yep, in lieu of new batteries, my family is going to get NEW PHONES tomorrow instead of waiting until April! My kids both want an Eris, and we'll probably get something simple for the Darling Bride (who, despite her radiant beauty, is admittedly technologically impaired).
Goes to show the lengths this company will go to make their customers happy. Naturally, they also know that my monthly bill will skyrocket with at least 3 data plans... this was undoubtedly calculated into their decision. But we are gonna be a happy family tomorrow when we make the trip to the Verizon store!
have a good news story about Verizon? If you're close to your New Every 2, then make some phone calls. It never hurts to ask!