Salty tap water from my Kinectico

Are you on city water or well water? What is the number of the disk on top and what hardness/iron conditions do you have? It may be using too much salt during reneration. Do you have a prefilter?

I can only see the number 2 on the white geared disk on top and there are two #2's. I do not have a pre filter. I am on city water and I am not sure of the hardness right now.

You're still under warranty, right? 4040 requires a prefilter, most other Kineticos do not.

Salty tastes usually result in too much salt or not enough backwashing pressure. Can you describe your household water use? What city are you from?

Andy (Justalurker too) all over the internet we are seeing more and more problems being posted by Kinetico owners! Even with new softeners. You and others have always been telling everyone how service free they are and that they last forever, and now, we see water powered softeners can have problems with water pressure and maybe prefilters too! Say it ain't so!!

If other models don't need a prefilter as you say now. BTW, in all these years, I think that is a first and I could quote you saying you believe all softeners should have a prefilter, what has changed and why do so many Kinetico softeners have a prefilter?

Andy, to help tlman1 troubleshoot his non electric water powered softener, maybe you should tell him how water pressure causes the Kinetico valve to allow too much salt. Maybe the bypass valve is not in the right position. Or mention the pressure range he must have. Or that funky Kinetico salt dose float might be set wrong or busted right? How about gaskets, orings or seals leaking? Although maybe that's why you mention it being under warranty, the float should be warrantied. But did you notice there was no mention of anything but a $120 service call? So are you sure the warranty would cover anything? But then labor probably isn't covered as Justalurker has told people to expect from local dealers.

The dealer says that I am not under warranty and they installed it without the "prefilter". Why would they do that if it is required? I live in Oviedo, FL.
I have a family of 4, but all are not here every day so the usage varies from day to day.

tlman1

I personally know staff at your local dealer. Email me and I can help get your problem solved. You have an excellent machine and can be corrected easily.

awc222@yahoo.com

Andy Christensen, CWS-II

Andy to the rescue !!!

I have a Kinectico Water system about 3 years old and it also stopped working. No salt usage. Sometimes water taste like salt. What do you do to troubleshoot this. Also would this be the reason my water heater is now making noise like it is running all time

What model number do have? I am just wondering how you are getting a salty taste and yet it is not using any salt. How long has this been going on? Have you checked to see if the brine drum is bridged (salt hardening and not dropping)? What kind of salt are you using?

Are you getting hard water? Do you have a prefilter?

Andy Christensen, CWS-II