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Salty tap water from my Kinectico

 
 
tlman1
 
Reply Tue 9 Dec, 2008 01:57 pm
From time to time I get salty water from the tap. It is foamy and very salty to the taste. It seems to stop after the water runs for 1-5 minutes. I have the Kinectico MACH 4040S OD and it is under three years old.
Any ideas as to why it does this? I called for service and the company wants 65.00 just to come out plus minimum of 30mins at 60. 00 dollars an hour. Is there anything I can do first?
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Type: Question • Score: 0 • Views: 11,372 • Replies: 15
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Andy CWS
 
  1  
Reply Wed 10 Dec, 2008 04:10 am
Are you on city water or well water? What is the number of the disk on top and what hardness/iron conditions do you have? It may be using too much salt during reneration. Do you have a prefilter?
tlman1
 
  1  
Reply Wed 10 Dec, 2008 07:41 am
@Andy CWS,
I can only see the number 2 on the white geared disk on top and there are two #2's. I do not have a pre filter. I am on city water and I am not sure of the hardness right now.
Andy CWS
 
  2  
Reply Wed 10 Dec, 2008 07:47 am
@tlman1,
You're still under warranty, right? 4040 requires a prefilter, most other Kineticos do not.

Salty tastes usually result in too much salt or not enough backwashing pressure. Can you describe your household water use? What city are you from?
Gary Slusser
 
  0  
Reply Wed 10 Dec, 2008 02:41 pm
@Andy CWS,
Andy (Justalurker too) all over the internet we are seeing more and more problems being posted by Kinetico owners! Even with new softeners. You and others have always been telling everyone how service free they are and that they last forever, and now, we see water powered softeners can have problems with water pressure and maybe prefilters too! Say it ain't so!!

If other models don't need a prefilter as you say now. BTW, in all these years, I think that is a first and I could quote you saying you believe all softeners should have a prefilter, what has changed and why do so many Kinetico softeners have a prefilter?

Andy, to help tlman1 troubleshoot his non electric water powered softener, maybe you should tell him how water pressure causes the Kinetico valve to allow too much salt. Maybe the bypass valve is not in the right position. Or mention the pressure range he must have. Or that funky Kinetico salt dose float might be set wrong or busted right? How about gaskets, orings or seals leaking? Although maybe that's why you mention it being under warranty, the float should be warrantied. But did you notice there was no mention of anything but a $120 service call? So are you sure the warranty would cover anything? But then labor probably isn't covered as Justalurker has told people to expect from local dealers.
0 Replies
 
tlman1
 
  1  
Reply Wed 10 Dec, 2008 03:00 pm
@Andy CWS,
The dealer says that I am not under warranty and they installed it without the "prefilter". Why would they do that if it is required? I live in Oviedo, FL.
I have a family of 4, but all are not here every day so the usage varies from day to day.
Andy CWS
 
  1  
Reply Wed 10 Dec, 2008 09:35 pm
@tlman1,
tlman1

I personally know staff at your local dealer. Email me and I can help get your problem solved. You have an excellent machine and can be corrected easily.

awc222@yahoo.com

Andy Christensen, CWS-II
H2O MAN
 
  1  
Reply Thu 11 Dec, 2008 09:53 am
@Andy CWS,
Andy CWS wrote:

tlman1

I personally know staff at your local dealer. Email me and I can help get your problem solved. You have an excellent machine and can be corrected easily.

awc222@yahoo.com

Andy Christensen, CWS-II


Andy to the rescue !!!
0 Replies
 
smlave1
 
  1  
Reply Wed 4 Mar, 2009 09:12 pm
I have a Kinectico Water system about 3 years old and it also stopped working. No salt usage. Sometimes water taste like salt. What do you do to troubleshoot this. Also would this be the reason my water heater is now making noise like it is running all time
Andy CWS
 
  1  
Reply Thu 5 Mar, 2009 07:52 am
@smlave1,
What model number do have? I am just wondering how you are getting a salty taste and yet it is not using any salt. How long has this been going on? Have you checked to see if the brine drum is bridged (salt hardening and not dropping)? What kind of salt are you using?

Are you getting hard water? Do you have a prefilter?

Andy Christensen, CWS-II
0 Replies
 
ChipN
 
  1  
Reply Sat 20 Mar, 2010 01:50 pm
@tlman1,
I've got a Kinectico that is about six years old now. In the past we would get the salty water taste about once per year. Since November 2009 this has been occurring 2-3 times per month. Running the water for a few minutes helps, but unfortunately you don't always catch this before it messes something up (e.g., with ice maker).

Still searching to find an answer. In the past the dealer (Water Doctors in WI) has told us that they have not heard of this problem. Finding more links now so it seems I'm not the only one.

Chip
Douglas hicks
 
  1  
Reply Wed 30 Jun, 2010 02:43 pm
@smlave1,
Your problem is a cone shaped plunger that acts as a valve to isolate the twin tank system during regeneration. When this part breaks it will still seat when conditions are favorable. Then when it doesn't seat you get brine water intrusion due to the fact that the brine is not rinsed off with soft water. When the unit cycles again you get the salt water side of the twin system as your supply untill it switches again. This part is not expensive and fairly easy to replace. I am a plumbing contractor in Texas and Louisiana. Have installed kinetico both commercially and residentially. No matter these few infractions they have not in my mind developed anything that compares in the last 10 years. I have 35 years exposure to the industry. I will continue to reccomed this product and will continue to service it as long as it's available
Andy CWS
 
  1  
Reply Thu 1 Jul, 2010 06:54 pm
@ChipN,
ChipN wrote:

I've got a Kinectico that is about six years old now. In the past we would get the salty water taste about once per year. Since November 2009 this has been occurring 2-3 times per month. Running the water for a few minutes helps, but unfortunately you don't always catch this before it messes something up (e.g., with ice maker).

Still searching to find an answer. In the past the dealer (Water Doctors in WI) has told us that they have not heard of this problem. Finding more links now so it seems I'm not the only one.

Chip


Do you use a prefilter for the softener? Most salty taste cases occur when backwashing is inadequate, low water pressure or too short of a backwash cycle. It might also occur when resin levels have decreased or slat dosages have increased.
0 Replies
 
jimfinbook
 
  1  
Reply Mon 5 Jul, 2010 11:47 am
@Douglas hicks,
Doug, I too have the salty water in my Kinetico system. I have a pre filter and a quad system. If you think it is this "cone shapes plunger" were is it and can I fix it myself?

Jim
0 Replies
 
Don S
 
  1  
Reply Tue 27 Jul, 2010 01:10 pm
Hi,

I also have a Kinetico system. It was installed when I bought my home, and I have been here for going on 3 years. The home was not new when I bought it and i think the system was bought in 2002. I am getting a very salty taste as well. My system appears to be a K100 and I do not think there is a pre filter, I use the salt you buy from Walmart for water systems. I am on well water. I am in the Orlando Florida area

Any ideas?

Thanks.

dschwarzman@yahoo.com
Andy CWS
 
  1  
Reply Wed 28 Jul, 2010 06:32 pm
@Don S,
Check water pressure, both high and low points.

Can you tell me how you have been there for three years and don't know if you have a prefilter, or not? One must assume, then, that if there is one, you have never changed it. Would that make sense?

Find outr these things and get back.
Andy Christensen, CWS-II
0 Replies
 
 

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