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Rainsoft maintenance - how often, and cost?

 
 
Reply Wed 1 Aug, 2007 07:23 am
We purchased a Rainsoft water filter system for a lot of money last year. (It says EC4 on it, but I'm not sure which model we definitely have) We were shocked when we received a postcard telling us we needed maintenance. Even worse, we were shocked by the price quoted to us for maintenance!

The postcard stated it needed to have the filters/filtration tank/acid neutralizer tank changed (depending on our equipment). Do these items really need replacement every year? And, if so, what should this maintenance cost? We were told it would cost over $400!

Can anyone help?
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Type: Discussion • Score: 1 • Views: 5,417 • Replies: 20
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H2O MAN
 
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Reply Wed 1 Aug, 2007 07:33 am
An Acid Neutralizer contains sacrificial media that needs to be refreshed/re bed every 12 months or so.
I have some that are serviced every 6 months and some every 18 months, but most are serviced every
12 months - it all depends on your water and usage.

I will need to know exactly what other filters you have before I can spell out suggested maintenance.

Note: ALL water treatment equipment requires some kind of periodic maintenance/service.
0 Replies
 
Gary Slusser
 
  1  
Reply Wed 1 Aug, 2007 08:12 am
Sorry to hear you got ripped off, mrobbins.

Replacing acid neutralizing mineral is like draining your car's gas tank before each refill. It's senseless.

Paying someone to do simple maintenance like changing filter cartridges is expensive but, if you bought equipment that has proprietary parts you are usually required to buy the parts from probably only one dealer. If they then won't sell you the parts for you to do it yourself, you must pay their price for service including them bringing the parts with them. Many to most national brand companies are proprietary, independent and online dealers are not.

No control valve requires annual service. If you have one that does, you're better off replacing it wit ha higher quality control valve. I suggest a Clack WS-1.
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H2O MAN
 
  1  
Reply Wed 1 Aug, 2007 08:30 am
Gary Slusser wrote:


No control valve requires annual service. If you have one that does, you're much better off replacing it with a better quality control valve. Like the Clack WS-1.


Not that Clack Crap again! Rolling Eyes

You are the only one talking about control valves. You would be better off staying on topic.
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Gary Slusser
 
  1  
Reply Wed 1 Aug, 2007 08:48 am
Rip off brand dealers like you are the only ones suggesting annual service on a control valve.

Why is that, your Ecowater control valves (previously it was Rainsoft) are the cheap Kenmore rotary disc type but.... annual service to do what, replace parts or blow off the dust from the person's wallet?

You say the Fleck 2510 is the best valve, the Clack WS-1 uses the same piston, seals and spacers design that has been highly improved, and you say it's less quality but you also say you've never seen one!

I've sold just under 900 Clack valves and have had less than 20 problems with that number of control valves sold to DIYers.

I've sold the Fleck 7000 and stopped due to the high number of problems and how they operate and the difficulty in repiaring them. They also have a special Fleck tool; the 2510 has 3 special tools to be able to replace the piston's seals and spacers. The Clack needs only a pair of Channel Lock type pliers.

I see you say that the old Rainsoft has a special tool....
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H2O MAN
 
  1  
Reply Wed 1 Aug, 2007 09:22 am
Gary Slusser wrote:
Rip off brand dealers are the only ones suggesting annual service on a control valve.


Rolling Eyes Put the crack pipe down and step away from your computer.

You are the only one talking about, mentioning, suggesting or otherwise bringing up annual service on a control valve.
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Gary Slusser
 
  1  
Reply Thu 2 Aug, 2007 10:13 am
Annual or your "periodic" maintenance, if that's not done on the control valve, you rip off guys must be doing maintenance on the media tank; like they need maintenance. I suppose you take a dusting rag with you. I suppose you wipe off the plumbing too.
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H2O MAN
 
  1  
Reply Thu 2 Aug, 2007 10:52 am
Gary Slusser wrote:
Annual or your "periodic" maintenance, if that's not done on the control valve, you rip off guys must be doing maintenance on the media tank; like they need maintenance. I suppose you take a dusting rag with you. I suppose you wipe off the plumbing too.


Still puffing on that rock?
0 Replies
 
Gary Slusser
 
  1  
Reply Fri 3 Aug, 2007 07:08 am
I can see why someone selling Rainsoft and then Ecowater stuff would say annual or periodic service is needed.
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H2O MAN
 
  1  
Reply Fri 3 Aug, 2007 07:48 am
Gary Slusser wrote:
bla bla bla


The ignorance is strong in this one.
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disla
 
  1  
Reply Fri 20 Jun, 2008 11:14 am
any useful information?
Guys,
can you stop fighting and getting off-topic?
I am about to have RainSoft installed at my house for $5K and don't want any surprises. Could you help with a friendly advice, please?
0 Replies
 
H2O MAN
 
  1  
Reply Fri 20 Jun, 2008 11:33 am
Re: any useful information?
disla wrote:

I am about to have RainSoft installed at my house for $5K and don't want any surprises.
Could you help with a friendly advice, please?


My friendly advise is that you cancel the deal ASAP - don't let them install the system!!
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disla
 
  1  
Reply Fri 20 Jun, 2008 12:30 pm
I saw other postings about Rainsoft being "bad", however, I haven't seen anyone do a comparison and present a valid competitor. Most complaints were related to a bad cusomer service or a sales person and I seem to be getting good representation in central NJ, where I live.
0 Replies
 
H2O MAN
 
  1  
Reply Fri 20 Jun, 2008 12:35 pm
Look at ECOwater and Kinetico, also consider a local independent H20 specialist that sells, installs and services what they sell.

RainSoft equipment is sub-par at best.
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disla
 
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Reply Fri 20 Jun, 2008 01:03 pm
there is no local EcoWater specialist. I only found 1 rep for EcoWater, and that's far away in the Northern Jersey. Support is a big issue for me.
0 Replies
 
disla
 
  1  
Reply Fri 20 Jun, 2008 01:29 pm
Just spoke to the only EcoWater dealer we have in NJ - they quoted me about the same price, BUT without any whole hose filtration, just softener, and with one RO - point of use system. It means that all of my water would not even be filtered. It's not what I want though.
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H2O MAN
 
  1  
Reply Fri 20 Jun, 2008 01:43 pm
disla wrote:
Just spoke to the only EcoWater dealer we have in NJ - they quoted me about the same price, BUT without any whole hose filtration, just softener, and with one RO - point of use system. It means that all of my water would not even be filtered. It's not what I want though.


The softener is a whole house filter... what other filter did RainSoft offer and what issues do you have with your water?
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disla
 
  1  
Reply Fri 20 Jun, 2008 01:55 pm
QRS is an additional carbon filter tank included with Rainsoft whole house system.
Issues...chlorin, traces of nitrates, TDS 126, hardness 4-5
0 Replies
 
H2O MAN
 
  1  
Reply Fri 20 Jun, 2008 02:26 pm
disla wrote:
QRS is an additional carbon filter tank included with Rainsoft whole house system.
Issues...chlorin, traces of nitrates, TDS 126, hardness 4-5


The ERR 3500 has GAC in it so you don't need an extra filter or the maintenance that comes with it.
0 Replies
 
Gary Slusser
 
  1  
Reply Fri 20 Jun, 2008 03:10 pm
Re: any useful information?
disla wrote:
Guys,
can you stop fighting and getting off-topic?
I am about to have RainSoft installed at my house for $5K and don't want any surprises. Could you help with a friendly advice, please?

I've just re-read this entire thread that you are hijacking as your own... I see a lot of important info for YOU, a to be Rain Soft customer to the tune of 5K!!! Oh, sorry, you were probably talking to h20man. :wink:

If it has not been over three business days since you signed the contract, you need to lock your doors and not allow them to install it and fill out and mail in the cancellation notice by certified mail with return receipt request; then call them and tell them you are not going to allow installation and you are canceling the order. And any financing agreement.

An RO will take care of nitrate and removing chlorine on a POE basis can cause problems. If you want nitrates removed on a whole house basis, you need an anion, nitrate specific, resin in a softener configuration; it regens with softener salt. They are expensive, and IMO you don't need one unless the nitrate goes over like 5 ppm; the EPA limit is 10 ppm.

The only way to reduce TDS, and yours is already below average, is with an RO or distiller and you are allowed up to 500 ppm and TDS is not a health concern even if you had 2000 ppm.

With a low hardness and TDS, you probably have low pH acidic water. That eats metal and adds them to yur water and can lead to pin hole leaks in plumbing tubing.

So to me you need much more info and to become educated about softeners etc. before you buy anything to improve your water quality.
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